Terms of service

RETURN AND REFUND POLICY

Effective Date: September 27, 2026

Thank you for shopping with Yanli Skin. We want our customers to understand the conditions that apply to returns, refunds, exchanges, cancellations, and order-related concerns.

This policy explains our 30-day return period, product eligibility standards, responsibility for shipping costs, refund processing, and special restrictions applicable to skincare, cosmetic, beauty, and personal-care merchandise.

1. 30-Day Return Window

Yanli Skin accepts eligible return requests within 30 days after the applicable product is delivered.

To qualify for a standard voluntary return, merchandise must generally:

Be unused and unworn;
Be unwashed and unaltered;
Remain in substantially the same condition as when delivered;
Include original packaging where applicable;
Include original tags, accessories, inserts, and components;
Have applicable hygiene, safety, tamper-evident, or protective seals intact; and
Be accompanied by an order number, receipt, or other reasonable proof of purchase.

Where permitted by applicable law, merchandise that does not meet these requirements may not qualify for a voluntary return or refund.

2. How to Start a Return

Please contact Yanli Skin before sending merchandise back.

Return requests may be submitted through:

Email: support@yanliskin.net
Phone: (512) 354-9319

Please provide:

Your full name;
Your order number;
The product you want to return;
The reason for the return; and
Photographs if the merchandise arrived damaged, defective, incomplete, or incorrect.

After reviewing your request, we will provide the appropriate return instructions.

Please do not send merchandise back until return instructions have been provided.

3. Return Address

Unless Yanli Skin provides another authorized return location to you in writing, approved returns should be sent to:

Yanli Skin
19304 Andrew Jackson St
Manor, TX 78653
United States

Please package returned products securely to protect them while in transit.

When arranging your own return shipment, we recommend using a trackable shipping service and retaining your receipt and tracking information until your return has been fully resolved.

4. Customer-Paid Return Shipping

Customers are responsible for return shipping when an eligible product is returned because of:

A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the item; or
Another reason unrelated to a defect, shipping damage, or fulfillment error attributable to Yanli Skin.

Return shipping purchased by the customer for these voluntary returns is non-refundable.

5. Returns Caused by a Product or Fulfillment Issue

Yanli Skin will cover reasonable return shipping when a return is required because:

Merchandise arrived damaged;
A product was defective when received;
An incorrect product was shipped;
An ordered item was missing; or
Another verified fulfillment error attributable to Yanli Skin occurred.

Please contact us before purchasing return postage in these circumstances.

Depending on the situation, we may provide a prepaid return shipping label or another approved return arrangement.

6. Original Order Shipping Rates

Our current shipping rates are:

Standard Shipping
FREE for orders of $70.00 or more
$8.00 for orders from $0.00 through $69.99
Express Shipping
$15.00

These shipping charges apply to delivery of the original order and are separate from return shipping expenses.

7. Original Shipping Charges on Returns

Original shipping charges are generally non-refundable when merchandise is voluntarily returned because of customer preference or change of mind.

For example, if you select $15.00 Express Shipping and later return an otherwise correct and eligible item because you no longer want it, the original $15.00 Express Shipping charge will ordinarily not be included in the refund.

If an order originally qualified for FREE Standard Shipping, Yanli Skin will not retroactively charge the regular $8.00 Standard Shipping fee solely because an eligible product is later returned.

If a return results from a verified product defect, shipping damage, incorrect merchandise, or another fulfillment error attributable to Yanli Skin, applicable original shipping charges will be handled appropriately as part of the resolution.

Nothing in this section limits any refund required by applicable law.

8. Skincare, Beauty, Cosmetic, and Personal-Care Products

Certain products may become unsuitable for resale after they are opened or used.

For health, hygiene, sanitation, and product-safety reasons, and subject to applicable law, we generally cannot accept voluntary change-of-mind returns for:

Opened skincare products;
Used skincare products;
Opened or used cosmetics;
Used beauty products;
Personal-care or hygiene products after use;
Products with broken or removed safety or hygiene seals;
Products contaminated after delivery; or
Merchandise that cannot reasonably or safely be resold for health or hygiene reasons.

These restrictions do not prevent customers from requesting assistance when merchandise arrived damaged, defective, incorrectly supplied, or materially different from what was ordered.

9. Other Non-Returnable Merchandise

Subject to applicable law, the following products may also be excluded from voluntary returns:

Gift cards;
Customized or personalized products;
Merchandise clearly marked Final Sale before purchase;
Items materially altered after delivery;
Products damaged through misuse or improper care after delivery; and
Other merchandise clearly identified as non-returnable before checkout.

If you are unsure whether a product is eligible for return, please contact us before mailing it.

10. Final Sale Merchandise

Products clearly identified as Final Sale or Non-Returnable before purchase generally cannot be returned solely because of a change of mind.

A Final Sale designation does not eliminate consumer rights or remedies that cannot legally be waived, including applicable remedies relating to defective, damaged, incorrectly supplied, or materially misrepresented merchandise.

11. Sale and Promotional Products

A discounted price does not automatically make merchandise Final Sale.

Unless a product was specifically identified as Final Sale or otherwise non-returnable before purchase, an otherwise eligible sale or promotional item may be returned under this policy.

12. Inspection of Returned Merchandise

Once an authorized return reaches Yanli Skin, we will inspect the merchandise before approving a refund.

Our review may include:

Confirming that the correct product was returned;
Reviewing its physical condition;
Checking for signs of use or alteration;
Confirming that relevant components are present;
Checking hygiene or protective seals where applicable; and
Confirming that the return otherwise satisfies this policy.

We will notify you after our review has been completed.

Where permitted by applicable law, a voluntary return may be denied if the merchandise does not satisfy the stated eligibility requirements.

13. Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase.

For eligible merchandise returns, Yanli Skin aims to initiate the refund within 10 business days after receiving and inspecting the returned merchandise.

After we initiate a refund, your bank, card issuer, payment processor, or financial institution may require additional time before the funds appear in your account.

If more than 15 business days have passed after we notify you that your refund was approved and you have not received it, contact:

support@yanliskin.net

14. No Restocking Fee

Yanli Skin does not charge a restocking fee for eligible returns accepted under this policy.

Return shipping expenses and non-refundable original delivery charges are separate from a restocking fee and may still apply where described in this policy.

15. Damaged Merchandise

Please inspect your shipment reasonably soon after delivery.

If merchandise arrives damaged, contact us and provide:

Your order number;
A description of the damage;
Clear photographs of the affected product; and
Photographs of the shipping packaging where relevant.

Please retain the merchandise and packaging while the issue is being reviewed.

After verification, we may provide an appropriate remedy such as a replacement, refund, or another resolution permitted by applicable law.

16. Defective Products

If you believe a product was defective when delivered, contact:

support@yanliskin.net

We may request photographs or other reasonable information necessary to evaluate the issue.

A verified defect may qualify for a refund, replacement, or another suitable remedy.

17. Wrong or Missing Items

Please contact Yanli Skin if:

You received a product different from the one ordered; or
An ordered item is missing from your shipment.

Do not purchase return postage for incorrectly supplied merchandise before receiving instructions from us.

When the issue resulted from a fulfillment error attributable to Yanli Skin, the customer will not be required to pay reasonable return shipping necessary to correct the problem.

18. Exchanges

Exchanges may be available when suitable replacement merchandise is in stock.

Because inventory availability may change, Yanli Skin cannot guarantee an exchange.

For customer-preference exchanges, it may be easier to return the original eligible merchandise for a refund and place a separate order for the desired product.

If an exchange is required because of a verified defect or fulfillment error, we will provide appropriate instructions.

19. Order Cancellation Requests

If you want to cancel an order before shipment, contact:

support@yanliskin.net

Please submit your request as soon as possible.

We will make reasonable efforts to stop fulfillment, but cancellation cannot be guaranteed once merchandise has been processed, packed, or transferred to a shipping carrier.

If cancellation is no longer possible, eligible merchandise may be returned after delivery in accordance with this policy.

Nothing in this section limits any cancellation rights required under applicable law.

20. Shipping Timeframes and Delays

Yanli Skin intends to ship orders within any timeframe communicated during the ordering process.

For online orders subject to applicable federal requirements, we must have a reasonable basis to expect shipment within the timeframe stated to the customer.

If no shipment timeframe is stated, applicable federal rules generally require a reasonable basis for shipment within 30 days.

If we cannot ship within the promised or applicable timeframe, we will provide any delay notice, revised shipment date, consent request, cancellation opportunity, or refund required by applicable law.

21. Orders That Cannot Be Shipped

If Yanli Skin determines that merchandise cannot be shipped, the affected merchandise or order may be cancelled and the appropriate refund issued.

Where federal law requires a refund for unshipped merchandise, Yanli Skin will issue the refund required by law.

If none of the merchandise in an order can be shipped, the refund may include the full amount paid for the order, including applicable shipping, handling, insurance, and related charges.

Where a monetary refund is legally required, store credit will not be substituted unless the customer voluntarily agrees to another option permitted by law.

22. Packages Returned to Sender

A package may be returned to Yanli Skin because:

The customer supplied an incomplete or incorrect delivery address;
Delivery was refused;
The shipment was not collected;
The shipping carrier could not complete delivery; or
Another delivery issue occurred.

When the package reaches us, we will inspect the merchandise and review the circumstances.

Where failed delivery resulted from incorrect customer-provided information or another customer-related issue, original shipping charges may remain non-refundable where permitted by law.

If the delivery issue resulted from an error attributable to Yanli Skin, we will provide an appropriate resolution.

23. Customer-Arranged Return Shipments

When customers arrange and purchase their own return shipping, responsibility for the merchandise generally remains with them until the return reaches our authorized return address.

We strongly recommend using a trackable shipping method.

Except where applicable law requires otherwise, Yanli Skin cannot guarantee a voluntary refund for a customer-arranged return that does not reach us.

24. Texas Consumer Protection

Yanli Skin intends to administer this Return and Refund Policy consistently with applicable Texas and federal consumer protection requirements.

We will not intentionally make false, misleading, or deceptive representations regarding:

Product characteristics or condition;
Return eligibility;
Refund availability;
Shipping charges;
Delivery obligations;
Final Sale restrictions; or
Consumer rights under this policy or applicable law.

Nothing in this policy is intended to waive a consumer right or remedy that cannot legally be waived.

If applicable Texas or federal law provides a customer with greater non-waivable protection than a provision stated in this policy, the applicable law will control.

25. Return Fraud and Abuse

Yanli Skin reserves the right to reject a return where there is reasonable evidence of:

Product substitution;
Fraudulent refund activity;
Deliberate misuse of merchandise;
Material alteration after delivery;
Returning merchandise different from the product purchased; or
Abuse of the return process.

Each return will be evaluated individually.

This section will not be used to deny legitimate claims involving defective, damaged, incorrectly supplied, or otherwise legally nonconforming merchandise.

26. Contact Yanli Skin

For questions regarding returns, refunds, exchanges, cancellations, damaged products, or this policy, contact:

Yanli Skin
19304 Andrew Jackson St
Manor, TX 78653
United States

Phone: (512) 354-9319
Email: support@yanliskin.net

For return and refund matters, we recommend contacting us by email so that both the customer and Yanli Skin have a written record of the request and any instructions provided.